The clearest way to reach the editorial team is by email at hello@australianspins.com. A specific subject line helps route the message: Correction, Casino complaint, Privacy, Partnership or General question.
AustralianSpins does not operate the casinos reviewed on this site. We cannot access a casino account, cancel a withdrawal, change a bonus balance or reset login details. Contact the casino directly first for an account-specific problem; if the issue remains unresolved, send us a concise record of what happened.
Report a factual error
We welcome corrections. Include the URL of the AustralianSpins page, the exact sentence or table entry you believe is wrong and a source that supports the change. Suitable evidence may include the current casino terms, a cashier screenshot with personal details removed, a provider help screen or an official regulator record.
We check the evidence before editing. A correction can change the copy, fact card, score or ranking where the underlying information is material. We do not remove an accurate criticism simply because a brand dislikes it, and we do not accept payment for a correction.
Ask for help with a casino complaint
Before contacting us, give the casino a reasonable opportunity to resolve the issue through its support or complaints process. Save the dates, amounts, transaction references, relevant terms and complete support conversation. Do not send us your password, one-time code, full card number, crypto seed phrase or unredacted identity document.
Your first message should include:
- the casino name and the domain you used;
- the amount and payment method involved;
- a short timeline of the deposit, play, verification and withdrawal;
- the rule or explanation the casino relied on;
- the response from its complaints team; and
- redacted screenshots or references that make the issue understandable.
We may explain relevant terms, point to an appropriate regulator or ask the operator for clarification where a suitable contact exists. We cannot guarantee that an operator will respond or that money will be recovered. Our player disputes guide sets out the escalation process in more detail.
If the service is an illegal online casino offered to people in Australia, the ACMA complaint route may be relevant. Australian regulators may not be able to recover funds held by an offshore operator.
Privacy and data requests
Use the subject line Privacy request if you want to ask what personal information we hold, request a correction or deletion where applicable, withdraw newsletter consent or complain about the way information has been handled.
Tell us the email address or earlier correspondence needed to locate the record, but do not send extra identity information unless we ask for a proportionate way to verify the request. Our privacy policy explains the information the site may collect, the purposes for using it and the role of analytics and external links.
Partnerships and media enquiries
Operators, providers and agencies may send verified company information, product updates or a request to review an existing fact. A commercial proposal does not guarantee coverage, a particular ranking or editorial approval.
Please identify the company you represent, the relevant website and the nature of the request. Unsolicited attachments and vague link-exchange pitches may not receive a response. We do not sell positive reviews, hidden advertorials or removal of substantiated cons.
Journalists and researchers are welcome to request clarification about our methodology or published data. Please cite only the dated measurements and conditions shown in the published article.
Responsible-gambling support
Do not wait for an editorial reply if gambling is causing immediate harm. Gambling Help Online offers free, confidential support around the clock through its website and on 1800 858 858. Our responsible gambling guide lists self-exclusion, limit-setting and financial-support options.
If you or someone else is in immediate danger, call emergency services on 000.